What Time Ups Stop Delivering

UPS first asked “What can Brown do for you?” in 2002. Fourteen years (and one retired slogan) later, we finally have an answer to what was probably among the most requested features: Tell me where the heck my package is.

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On Wednesday the company rolled out its “Follow My Delivery” feature, a tool that lets customers track their bundles in real time on a map. Despite living in an age of Uber, Instacart, and even Domino’s Pizza Tracker, this is the first time a major U.S. package carrier has been able to show customers a package’s location en route. Progress!

Available to customers who sign up for UPS My Choice — a free service that provides package alerts, approximate delivery times, and online package signing — Follow My Delivery works by sending recipients an email the day their shipment is loaded onto a truck. Within that email, there’s a yellow “Follow My Delivery” button that opens a web page featuring a map of your local area.

What Time Ups Stop Delivering

The map shows both the package’s final destination and its current location. Though you will not see the truck’s exact route, the map does automatically refresh every two to three minutes so you can (hopefully) see your goodies inching closer to your door. Because recipients know exactly when packages are coming, the service could mean items stay on front porches and building hallways for less time, potentially cutting back on thefts.

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In my test this morning, the system worked almost flawlessly. In fact, the only problem was that it worked too well. Because I could see the truck arrive at my house on the map, I went out to greet my delivery person at my front walk. But instead of springing out of his truck as usual, he stayed inside organizing packages for a few minutes.

When asked, my UPS delivery man said the new system has already improved his morning, with recipients like me ready to sign for packages with a smile. But I imagine his day was also made better because the system gave me enough advanced warning to put on normal clothes. (In an effort to sign for boxes before he slapped my door with a tag and drove off, I’ve been caught several times in my bathrobe, dripping wet, having sprinted out of the shower at the sound of the doorbell.)

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And though there is a UPS app, it doesn’t interface with this new tracking feature, which is browser-based. Neither the app nor UPS My Choice send iOS or Android notifications. Instead, they send delivery alerts via text message like it’s, well, 2002. (Don’t even dream about an Apple Watch app.) So, Brown, now you know what you can do for us next.


Usps Missing Package Claim

Occasionally packages are marked ‘delivered’ before the mail carrier physically drops off the package. Please allow 48 hours after the marked delivery date to receive your item, and if it still has not arrived, please contact support so we can file a missing package claim for you.

Before we file a missing package claim, please check the following:

Usps Missing Package Claim

Has it been 48 hours since the item was marked delivered?
Is there anywhere else this package may have been left (a neighbor, doorman, front office, etc.)?
Have you contacted your local post office
(or the carrier that shipped the item) to see if they are holding it for you?
Is your shipping address on the order correct?
Please note: Tradesy can only file a missing package claim with The United States Postal Service. If your seller shipped using FedEx, UPS, or an additional carrier please contact them directly. If your seller is not responsive please let us know so we can assist you.
Information Gathering
Before you contact the Postal Service, verify that you used the correct address on a shipped order, a previous employee’s W-2 tax form or an invoice, for instance; when you’re busy running a business, it’s easy to accidentally print, say, your own old residential address rather than an associate’s or customer’s P.O. box number on an envelope or parcel label. If you shipped merchandise, a gift or some other item with monetary value, make a photocopy of the receipt to show the item’s value. If you have a tracking number for your item, take it with you when you visit the Postal Service office. Be prepared to describe the size and packaging and to provide any other information that will help identify the item.

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Filing a Claim
The receipt for Priority Mail, Express Mail, insured mail, registered mail or an item shipped cash-on-delivery will include a tracking number. If you printed a mailing label online with Click-n-Ship, you’ll find tracking information on your Click-n-Ship receipt. If you have a tracking number, you can file a claim to track your lost mail. File online at USPS.com or in person at your local USPS office. You’ll need separate forms to track domestic and international mail. The Postal Service recommends filing your claim as soon as you realize your letter or package is missing, but not more than 60 days after you mail the item. It will attempt to track the package and reimburse you the value of the item if the search is unsuccessful.

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Local Search
Even if you don’t have a tracking number for your letter or package, ask your local USPS office for help. The person you intended the package for should do the same. Local Postal workers can watch for your item to turn up. The addressee should also ask neighbors if the item was delivered to them by mistake. If the item is distinctive in any way, ask the mail carrier if he remembers seeing it. Finally, if the item was valuable and you have reason to believe it may have been stolen from your mail box, contact the police. Mail theft is a problem in some areas and police may be able to help you recover your missing items. Report mail theft to your local USPS office as well.

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Mail Recovery Center
More valuable items without correct addresses end up at the Mail Recovery Center in Atlanta, Georgia. Postal workers attempt to find the owners of these items, but if they don’t have a correct address or anything indicating the owner’s identify, the items are sold or donated. If you mailed an item worth more than $25, it may have ended up at the Mail Recovery Center. Tell your local USPS office that you want to fill out a Form 1000. The Postal workers will forward your request to the Mail Recovery Center and workers there will conduct a search for it. From time to time the Mail Recovery Center conducts online auctions at GovDeals.com. Watch this site in case your item shows up for sale.